					16 September 2025 Tuesday

	Business

7x24 helpdesk services

Maintenance Service on Store System

7x24 helpdesk services, remote and on-site support
Act as a focal point to coordinate with various vendors to perform IT support related issue
Providing technical support to general matters relating the operation of the IT facilities in the site including the general usage of installed hardware and software
Provide regular training to store's staff with operation guideline and basic trouble-shooting skills
Provide an online electronic utility to facilitate the publication of the updated call status to store
Regular review meeting; with reference to the monthly report, comment and feedback from the store
Perform Preventive Maintenance on all store systems/equipments and related software


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